Analysis of Factors and Medical Errors Involved in Patient Complaints in a European Emergency Department.

Introduction: Patients' complaints from Emergency Departments (ED) are frequent and can be used as a quality assurance indicator.

Objective: Factors contributing to patients' complaints (PCs) in the emergency department were analyzed.

Methods: It was a retrospective cohort study, the qualitative variables of patients' complaints visiting ED of a university hospital were compared with Chi-Square and t test tests.