Healthcare professionals' well-being at work: a professional and organizational identity perspective.

Purpose: The purpose of this study is to test a model of healthcare professionals' well-being seen as a consequence of a process of motivated professional identity construction, a variable that mediates the influence of the organizational identity (utilitarian or normative) and the perceived reputation of the profession on well-being.

Design/methodology/approach: Cross-sectional design, based on a survey of 384 healthcare professionals. Structural equation modeling with latent variables was used to test the model.

Enacting quality improvement in ten European hospitals: a dualities approach.

Background: Hospitals undertake numerous initiatives searching to improve the quality of care they provide, but these efforts are often disappointing. Current models guiding improvement tend to undervalue the tensional nature of hospitals. Applying a dualities approach that is sensitive to tensions inherent to hospitals' quest for improved quality, this article aims to identify which organizational dualities managers should particularly pay attention to.

Patient reactions to community pharmacies' roles: evidence from the Portuguese market.

Background: There is little knowledge about how patients perceive and react to the extended role of community pharmacies.

Aim: To develop a model describing the expanded role of Portuguese community pharmacies as comprising three roles - medicines supplier, advice provider and community health promoter - and two important patient reactions: satisfaction and loyalty.

Design: In 2010, 1200 face-to-face interviews were conducted with patients of community pharmacies in Portugal.