[Job stress in the service industry. Evaluation of the Italian version of the Job Content Questionnaire].

Background: Recent changes in work organization have greatly expanded the service industry, where stress perception appears to be the major factor of discomfort. Job stress remains a critical issue in occupational exposure assessments.

Objectives: To assess the compliance and the consistency of the three major constructs (Psychological Job Demand (PJD); Decision Latitude (DL); and Social Support at Work (SSW)) of the Italian version of the Job Content Questionnaire (JCQ) adopted in the MOPSY and JACE studies and their gender-specific distributions in a large sample of civil servant in northern Italy.