Counseling and new media technologies: A comparison of problem presentations in e-mail and in chat.

In this article, we examine problem presentations in e-mail and chat counseling. Previous studies of online counseling have found that the medium (e.g.

Complaining and the management of face in online counseling.

In this article, we analyze how clients in online counseling by email do complaining. Complaining is a "face-threatening act" and can jeopardize the relationship between interlocutors. In online health interventions, we see high dropout rates.