Empathy in Action in Healthcare (EACH): A mixed methods study of nurses' and therapists' empathy.

Background: Despite a plethora of research on empathy and its associated constructs, there is little evidence exploring clinicians' perceptions of their empathy and its impact on service level outcomes.

Methods: The aim of this single centre mixed methods study was to investigate nurses' and therapists' empathy levels and explore their views regarding its impact on clinical decision making at a national specialist orthopaedic centre. Data were collected from 126 respondents using an online validated empathy scale (Jefferson scale) supplemented by interviews with a convenience sample of 20 respondents.