Publications by authors named "Evangelos Gkousis"

Article Synopsis
  • The study investigates 'digital facilitation' in NHS primary care, aimed at improving patient access and usage of online services in England.
  • It explores various models of digital facilitation, identifying their benefits and challenges, particularly focusing on patients with mental health conditions.
  • The research employs mixed methods, including surveys and interviews, involving a large sample of health staff and patients across four regions, aiming to develop a framework for evaluating these digital interventions.
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Telemedicine has been available in Canada for a while but its uptake before the COVID-19 pandemic has been slow. The pandemic has since changed how people in Canada access healthcare by hastening digital transformation in the sector. Pre-pandemic, Canada was behind its international peers in its use of telemedicine.

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Background: The use of web-based services within primary care (PC) in the National Health Service in England is increasing, with medically underserved populations being less likely to engage with web-based services than other patient groups. Digital facilitation-referring to a range of processes, procedures, and personnel that seek to support patients in the uptake and use of web-based services-may be a way of addressing these challenges. However, the models and impact of digital facilitation currently in use are unclear.

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