- The study focused on enhancing the reliability of handoffs and transitions in cardiovascular care at a busy academic medical center, where a previously implemented handoff process had poor adoption.
- Using methods like Plan-Do-Study-Act cycles and participatory design, researchers redesigned the handoff process, assessed it through video analysis, and developed a bundle of best practices with cognitive aids.
- Results showed significant improvements in team leadership, communication, coordination, and cooperation in handoffs, with sustained success observed over 2.3 years after implementing the new bundle.