[Patient satisfaction in 4 hospitals of the Basque Health Service].

Objectives: To compare patient satisfaction in 4 acute hospitals.

Methods: The sample was composed of individuals admitted to 4 hospitals in the Basque Health Service (Osakidetza, Spain) in January and February 2002. Six hundred and fifty patients were selected from each hospital and were sent a satisfaction questionnaire composed of 34 items summarized in 6 factors.

Predictors of patient satisfaction with hospital health care.

Background: We used a validated inpatient satisfaction questionnaire to evaluate the health care received by patients admitted to several hospitals. This questionnaire was factored into distinct domains, creating a score for each to assist in the analysis. We evaluated possible predictors of patient satisfaction in relation to socio-demographic variables, history of admission, and survey logistics.

Development and validation of an in-patient satisfaction questionnaire.

Objective: To develop a psychometrically sound, hospital patient satisfaction questionnaire to be administered to patients discharged from medical and surgical services.

Design: Cross-sectional survey in Spanish.

Setting: Four acute care general hospitals of the Basque Health Service.