Between Choice and Coercion? The Processes of Increased Economic Vulnerability Among Low-Income Older Workers.

The social phenomenon of extended working age has been subject to broad scholarly and social policy interest, as part of such trends as the aging of the population, increased life expectancy, shortage of the labor force, and policy debates on pension reforms. A major question about extending working age, or working after retirement, is whether it is a matter of choice, taking control of one's later life, or is coerced, part of entering the precariat. This study provides a nuanced examination of the social processes that direct labor market participation among older workers by conducting an analysis of in-depth interviews with 42 low-income older workers in Israel.

The Costs of Customer Service Citizenship Behaviors: A Qualitative Study.

Organizational citizenship behaviors (OCBs) - behaviors not formally required or rewarded by the organization, but which promote its effectiveness - can be directed at coworkers, the organization itself or other stakeholders. OCBs directed at customers (customer-oriented citizenship behavior or OCBC) have received surprisingly little attention. Preliminary studies examined the unique contribution that OCBCs make in terms of perceived service quality and customer loyalty.