University of Michigan: quality and safety in an academic medical center.

The University of Michigan Health System's vision of the Ideal Patient Care Experience is complemented by idealizations of the faculty and staff and clinical practice experiences.

Telemedicine and the academic health center: the University of Michigan health system model.

The changing health care environment is generating a number of challenges for Academic Health Centers' (AHC) ability to pursue their traditional tripartite mission of medical care, education, and research. A number of strategies have been suggested to aid the AHC to respond, among them telemedicine. In this paper, telemedicine is examined for its potential to assist in meeting financial, cost, and quality challenges.

Changing clinicians' behaviors in an academic medical center: does institutional commitment to total quality management matter?

The purpose of this project was to determine whether changing clinicians' behaviors to reduce costs in a large academic medical center is facilitated by the prior existence of a total quality management program. Ten teams, made up primarily of clinicians, were charged with devising strategies for altering specific clinical behaviors to reduce costs without detriment to quality of care. Half the teams followed the center's total quality management approach.