[Well-being in call centres: a multidisciplinary approach to research and evaluation].

Background: The topics of stress and well-being in call centres are the focus of many different disciplines. This article presents the definition and start-up phases of the "Well-being in Telecom Italia Call Centres" project, which was coordinated and supervised by an interdisciplinary scientific committee composed of members from different universities. To address the topic of individual well-being in the organizational context means considering all the main factors that can affect wellbeing.

Microgravity simulation: physical and psychological workload evaluation tests in an underwater environment.

As weightlessness is not completely reproducible on Earth, usability evaluation of space systems is often simulated through tests in an aquatic environment. A Neutral Buoyancy Facility test programme was organized in a special pool to simulate Extra-Vehicular Activities on the Columbus module of the future International Space Station with the aim of assessing various aspects of crew interface design. This study was designed to evaluate workload using visibility, accessibility and operability tests.

The interaction between technical requirements and comfort in care seating.

The paper analyses different ergonomic aspects that it is necessary to take into account to design car seats tat can fit users' requirements in terms of safety and comfort, two aspects that are closely related. Improving comfort can give an important contribution to active safety because reduces driver fatigue, giving him better chances to avoid incidents when confronted with emergency situations.