Impact of Giving Patients Your Personal Phone Number in Otolaryngology-Head & Neck Surgery.

Objective: Patient-provider communication is a major barrier to care, with some providers giving their personal phone number (PPN) to patients for increased accessibility. We investigated participant utilization of provider's PPN, its effect on participant satisfaction, provider's ability to predict abuse of this practice, and evolving provider perceptions.

Study Design: Prospective, randomized study.