Purpose: This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness.
Design/methodology: The analysis was based on 180 valid questionnaires from organizations in Colombia's manufacturing sector of the Valle del Cauca region. The variables were analyzed using structural equation modeling to identify the relationships among the studied constructs.
Unforeseen events can significantly affect organizations' supply chains and disrupt their continuous flow. Therefore, organizations need to develop a response capability that allows them to minimize the negative effect of such events and quickly recover from them, also known as resilience. This research performs a comparative analysis of the influence that risk, vulnerability, and adaptability have on the resilience capability of supply chains in Colombian defense sector organizations before and during the coronavirus outbreak.
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