"I Had Nobody to Represent Me": How Perceptions of Diabetes Health-Care Providers' Age, Gender and Ethnicity Impact Shared Decision-Making in Adults With Type 1 and Type 2 Diabetes.

Objectives: Our aim in this study was to investigate how patients' perceptions of their diabetes health-care providers' (HCP) age, gender and ethnicity impact shared decision-making using the Theory of Planned Behaviour.

Methods: Adult participants receiving diabetes care at community sites, primary care or specialty clinics participated in semistructured, one-on-one interviews conducted from November 2018 to January 2019. Responses were transcribed and qualitatively analyzed for emergent themes using statistical software (NVivo version 9).

Language Matters - A Diabetes Canada Consensus Statement.

Language reflects and shapes our thoughts, feelings, behaviours and experiences and can have a profound impact on the lives of people with and at risk for diabetes. Inappropriate language has a negative impact on self-efficacy, well-being and confidence of people living with diabetes, can seriously undermine experiences with health-care providers and, more broadly, can contribute to diabetes stigma. To date, Diabetes Canada has had no formal position to facilitate positive and affirming attitudes towards diabetes, which is reflected by the use of more appropriate language around diabetes.