Older people's attitudes toward interactive voice response systems.

Background: Interactive voice response (IVR) systems are computer programs that interact with people to provide a number of services from business to healthcare. The healthcare applications are particularly relevant to older adults because they are important consumers of medical services. However, research has found that older adults can experience significant difficulties with IVR and have more negative attitudes toward the technology.

Administration of neuropsychological tests using interactive voice response technology in the elderly: validation and limitations.

Interactive voice response (IVR) systems are computer programs, which interact with people to provide a number of services from business to health care. We examined the ability of an IVR system to administer and score a verbal fluency task (fruits) and the digit span forward and backward in 158 community dwelling people aged between 65 and 92 years of age (full scale IQ of 68-134). Only six participants could not complete all tasks mostly due to early technical problems in the study.

Improving older adults' experience with interactive voice response systems.

Background: Interactive voice response (IVR) systems use computer-based voice recognition and software algorithms to conduct human/computer interactions. In recent years, there has been a proliferation of IVR applications in business and healthcare. The available evidence suggests that older people have negative attitudes towards IVR and experience significant difficulties using these systems.