Designing a video consultation area for hybrid care delivery: the Garden Room with a view.

Introduction: Accelerated by the coronavirus pandemic, the healthcare landscape is rapidly evolving, with a shift towards hybrid care models combining in-person and online care. To support this shift, the Radboudumc, an academic hospital in the Netherlands, decided to redesign an existing space facilitating the conduction of video consultations.

Method: The design process involved participation of end-users to ensure that the physical space met their needs.