How implementing the UN sustainable development goals affects customers' perceptions and loyalty.

When firms work to achieve the UN Sustainable Development Goals (SDGs), they contribute to environmental protection and social and economic welfare. But what are the implications for the firms themselves, particularly in terms of potential improvements to customer-organization relationships? This article seeks to answer that question in depth by investigating the distinct influences of implementing environmental, social, or economic SDGs on consumers' perceptions of the firm's reputation, trust, and user-organization identification, which in turn may affect their loyalty intentions. Survey responses from 210 employees and students of a professional training organization reveal that in this educational context, social and economic SDGs are more relevant than environmental SDGs.