This article focuses on social situations in which people are surprised about what is happening and inhibited about how to respond to the situation at hand. We study these situations by examining a classic topic in social psychology: how people respond to receiving better outcomes than are deserved. In these situations, the actions of an authority or a coworker push in the direction of accepting and enjoying the unfair outcome, whereas personal values for most people push in the direction of rejecting or being displeased with the outcome.
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