Virtual Primary Care-Improving Access, Efficiency, and Patient Experience.

The United States faces a growing scarcity of primary care resources within an already overstressed and poorly accessible health care system. Many health care organizations are evaluating novel models of care and adoption of digital technologies to improve primary care access and efficiency of health care delivery. This article describes a virtual primary care (VPC) model that expands access and increases the efficiency of the traditional primary care team by utilizing on-demand and asynchronous digital tools.

Lessons Learned: Building a Comprehensive Telehealth Quality Program.

The UW Medicine Telehealth Services team developed a comprehensive telehealth Quality Improvement (QI) program founded upon 5 QI pillars: incident reporting, patient experience surveys, patient complaints, peer review, and targeted QI projects. The authors outline the foundation of this QI program, early trends from peer review, patient experience surveys, and telehealth utilization by demographic group. Telehealth quality should be scrutinized with the same rigor applied to in-person care.