Transplant coordinators and communication with potential organ donor migrant families in France: an exploratory qualitative study.

Donor transplant coordinators often face organ donation refusals by migrant families in France. A multidisciplinary Working Group was asked by "Fondation Greffe de Vie" and Roche Company, in collaboration with the French national agency "Agence de la Biomédecine," to design a support program to improve communication between coordinators and families from other cultures upon the death of a family member who could be a potential donor. CerPhi was asked to conduct a survey of 30 coordinators in 22 French establishments.