Responses by hospital complaints managers to recommendations for systemic reforms by health complaints commissions.

Objective This paper explores how hospital complaints managers react to recommendations for systemic quality reforms by health complaints commissions in response to complaints by patients in Queensland and New South Wales. Methods Semi-structured qualitative interviews were conducted with complaints managers in 17 hospitals. Interview transcripts were then thematically analysed and data on responses to health complaint commissions was organised in relation to Valerie Braithwaite's typology of motivational postures.

Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints.

Objective: To explore the applicability of a patient complaint taxonomy to data on serious complaint cases.

Design: Qualitative descriptive study.

Setting: Complaints made to the New South Wales (NSW) Health Care Complaints Commission, Australia between 2005 and 2010.

Reasons for cannabis use in psychosis.

Objective: To examine the reasons for cannabis use among individuals with psychotic disorders.

Method: Forty-nine people with psychotic disorders in treatment with community health centres in Northern Sydney were interviewed to collect information about their experience of antipsychotic side-effects and their influence on cannabis use. Other information collected on cannabis use included: amount and frequency, effects of use and other general reasons given for use.

Implementation of a SNAP intervention in two divisions of general practice: a feasibility study.

"SNAP" is a model for the general practice management of four common behavioural risk factors: smoking, nutrition, alcohol and physical activity. The SNAP program was developed for the Australian Government in 2002. In 2003 and 2004, a feasibility study was conducted in one urban and one rural division of general practice (DGP) in NSW, in partnership with their local area health services.

Deinstitutionalization for long-term mental illness: a 6-year evaluation.

Objective: Forty-seven patients with long-term mental illness were transferred to the community following the closure of a psychiatric hospital in Sydney. This 6-year evaluation is an extension of a detailed clinical, ethnographic and economic study of the initial 2-years of community transition.

Method: Quantitative evaluation was conducted using the Brief Psychiatric Rating Scale, Life Skills Profile, Social Behaviour Scale, Montgomery Asberg Depression Rating Scale and Quality Of Life measures.