If you build it, they may not come: Understanding factors influencing use of a community resource referral technology.

Objective: Identify factors affecting the use of a community resource referral platform among local community-based organizations (CBOs) and test strategies to increase platform use.

Data Sources And Study Setting: Data sources included platform usage data and semi-structured interviews. The study took place in a small city in the Northeastern United States from 2020 to 2022.