Witnessing workplace bullying and employee well-being: A two-wave field study.

This article aims to (a) explore the impact of witnessing workplace bullying on emotional exhaustion, work-related anxiety, and work-related depression and (b) determine whether the resources of trait optimism, coworker support, and supportive supervisory style buffer the effects of witnessed bullying. In a two-wave study involving 194 employees, we found that witnessing bullying undermined employees' well-being (work-related depression and anxiety) 6 months later, but only if the employees were low in optimism (personal resource) and lacked supervisor support (contextual resource). Strong coworker support weakened the relationship between witnessing bullying and well-being (emotional exhaustion and work-related depression).

The roles of behavioral and implementation intentions in changing physical activity in young children with low socioeconomic status.

There is a dearth of research examining physical activity in children aged 6-10 years with low socioeconomic status, despite the fact there is good reason to suspect this is a critical period when physical activity habits are created. Physical activity and theory of planned behavior variables were measured at three time points, and children (N = 77) randomized to the experimental condition were additionally asked to form an implementation intention. Intention was a potent mediator of the past behavior-future behavior relationship and the implementation intention intervention significantly increased physical activity compared with the control condition.

Work characteristics, musculoskeletal disorders, and the mediating role of psychological strain: a study of call center employees.

The demands of the modern office are thought to contribute to the development of musculoskeletal disorders. For upper body and lower back disorders, these effects are hypothesized to be mediated by psychological strain. A study of 936 employees from 22 call centers supports this hypothesis.

Verbal abuse in the National Health Service: impressions of the prevalence, perceived reasons for and relationships with staff psychological well-being.

Aim: To investigate the prevalence, perceived causes and relationship to psychological well-being of verbal abuse in a National Health Service (NHS) ambulance service control room (ASCR).

Method: Questionnaire survey with ASCR personnel (n = 48).

Results: 7% of calls per shift were verbally abusive; the most common sources were patients or emergency callers.

Call centers as lean service environments: job-related strain and the mediating role of work design.

Call centers can be considered as lean service systems, with leanness being described in terms of both dialog scripting and performance monitoring. Using data from a sample of 823 call handlers from 36 call centers, these lean characteristics are examined in relation to the prediction of call handler job-related strain. Moreover, the extent to which this relationship can be accounted for by work design characteristics are examined.