Medical telephone triage and patient behaviour: How do they compare?

Questions Under Study: In the medical call centre Medi-24, medical experts advise people with health problems on the optimal treatment. The purpose of the first part of this study was to answer two questions: To what extend do callers and medical experts differ in their judgement of a health problem, and to what degree are patients compliant to experts' advice.

Methods: 834 callers were selected for study inclusion.