The effect of trust and its antecedents towards determining users' behavioral intention with voice-based consumer electronic devices.

Advances in artificial intelligence (AI) have ushered in a new era of consumer electronic (CE) devices: the voice-based CE devices (VCED's). A striking feature that separates these from other CE devices are their anthropomorphic capabilities. While current CE research has given a strong focus on improving various technical and security aspects of the VCED's, not much efforts have been given to explore their diffusion and acceptance in the society.

Usability Evaluation of Artificial Intelligence-Based Voice Assistants: The Case of Amazon Alexa.

Currently, the use of voice-assistants has been on the rise, but a user-centric usability evaluation of these devices is a must for ensuring their success. System Usability Scale (SUS) is one such popular usability instrument in a Graphical User Interface (GUI) scenario. However, there are certain fundamental differences between GUI and voice-based systems, which makes it uncertain regarding the suitability of SUS in a voice scenario.