Impact of a telephone triage service for non-critical emergencies in Switzerland: A cross-sectional study.

Introduction: Telephone triage services (TTS) play an increasing role in the delivery of healthcare. The objective of this study was to characterize the adult users of a TTS for non-critical emergencies, describe the types of advice given and their subsequent observation, and assess the influence of TTS on the use of the healthcare system in a sanitary region of Switzerland.

Methods: Data from a TTS based in the French part of Switzerland were analyzed.