Continuing the journey to a culture of patient safety: from falls prevention to falls management.

This article documents the change management process undertaken in a small community hospital on one stage of the journey toward a patient safety culture. On this part of the journey, the patient care model founded on a philosophy of falls prevention was transformed to one based on a model of falls management. The change process culminated in a more elder-friendly environment complemented by a respect for patients' choices, even when those choices include personal risk.