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Publications by authors named "Cheong Peng Au-Yong"

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Persons with disability perception of facilities management service quality: hospital buildings in Malaysia.
Nuratiqah Aisyah Awang Shirley Jin Lin Chua Azlan Shah Ali Cheong Peng Au-Yong Amaramalar Selvi Naicker

Int J Health Care Qual Assur

October 2021

Purpose: This study aims to discover the perception of persons with disabilities (PWDs) towards facilities management (FM) service quality at hospital buildings in Malaysia.

Design/methodology/approach: A questionnaire survey was conducted with 99 respondents in selected hospitals in Selangor, Malaysia.

Findings: This study aims to discover the perception of PWDs towards FM service quality, and it has found a gap for improvement.

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