A strategic approach for managing conflict in hospitals: responding to the Joint Commission leadership standard, Part 2.

Background: A well-designed conflict management process for hospital leaders should both retain the positive benefits of constructive conflict engagement and minimize the adverse consequences that unmanaged conflict can have on patient care. Dispute system design (DSD) experts recommend processes that emphasize the identification of the disputing parties' interests and that avoid reliance on exertions of power or resort to rights. In an emerging trend in designing conflict management systems, focus is placed on the relational dynamics among those involved in the conflict, in recognition of the reciprocal impact that each participant in a conflict has on the other.

A strategic approach for managing conflict in hospitals: responding to the Joint Commission leadership standard, Part 1.

Background: The Joint Commission's leadership standard for conflict management in hospitals, LD.02.04.