Eval Program Plann
February 2007
Objective: Client satisfaction with mental health services is used commonly as an indicator of the quality of care, but there is minimal research on the construct of client satisfaction in youth services, and the extent to which satisfaction is related to improvements in clinical functioning versus other determinants. We examined the relationship between parent and youth satisfaction with youth services, and tested for significant determinants of satisfaction across three major domains: (1) change in youth clinical functioning; (2) youth/family service entry characteristics; (3) treatment/therapist characteristics.
Method: The participants were 143 youths receiving community-based outpatient care.
Objectives: This study identified desired outcomes for adolescent mental health services according to various stakeholders-adolescents, parents, and therapists-and examined agreement across these groups of stakeholders. Potential correlates of agreement, including the youth, family, and treatment characteristics, were also tested.
Methods: Interviews were conducted with 170 adolescents aged 11 to 18 years, their caregiver, and their psychotherapist when the adolescents entered community-based outpatient mental health services.