Comparison of mailed vs. on-site emergency department patient satisfaction surveys.

Background: Patient satisfaction is one measure of the quality of emergency department (ED) care. The impact of survey delivery method on patient satisfaction in the ED remains unknown.

Objective: We hypothesized that self-administered surveys in the ED would yield a higher response rate and different satisfaction compared to mailed surveys.

How accurately can emergency department providers estimate patient satisfaction?

Introduction: Patient satisfaction is an important measure of emergency department (ED) quality of care. Little is known about providers' ability to estimate patient satisfaction. We aimed to measure providers' ability to assess patient satisfaction and hypothesized that providers could accurately estimate overall patient satisfaction.