Planning library spaces to encourage collaboration.

Most librarians can give examples from their own experience in which a library's physical space was either ill suited to the work to be performed or, in some unfortunate cases, a genuine barrier to productivity. In an effort to correct or avoid these situations, planners of library renovations or new construction make pre-design studies of individual workers' tasks and workflow at the work-unit level. In this article, the authors discuss how a pre-design review of library and institutional values influenced the course of a library renovation.

Use of focus groups in a library's strategic planning process.

The use of focus groups to determine patron satisfaction with library resources and services is extensive and well established. This article demonstrates how focus groups can also be used to help shape the future direction of a library as part of the strategic planning process. By responding to questions about their long-term library and information needs, focus group participants at the University of Texas Southwestern Medical Center at Dallas Library contributed an abundance of qualitative patron data that was previously lacking from this process.