A Sense of Coherence Approach to Improving Patient Experience Using Information Infrastructure Modeling: Design Science Research.

Background: Health care provider organizations are complex and dynamic environments. Consequently, how the physical and social environment of such organizations interact with an individual is a primary driver of an individual's experience. Increasingly, the capabilities required for them to successfully interact with those within their care are critically dependent on the information infrastructure they have in place, which enables people, both patients and staff, to work optimally together to deliver their clinical and operational objectives.

Improving Digital Hospital Transformation: Development of an Outcomes-Based Infrastructure Maturity Assessment Framework.

Background: Digital transformation in health care is being driven by the need to improve quality, reduce costs, and enhance the patient experience of health care delivery. It does this through both the direct intervention of technology to create new diagnostic and treatment opportunities and also through the improved use of information to create more engaging and efficient care processes.

Objective: In a modern digital hospital, improved clinical and business processes are often driven through enhancing the information flows that support them.