Patient experience after modifying visit delivery during the COVID-19 pandemic.

Objectives: To describe real-time changes in medical visits (MVs), visit mode, and patient-reported visit experience associated with rapidly deployed care reorganization during the coronavirus disease 2019 (COVID-19) pandemic.

Study Design: Cross-sectional time series from September 29, 2019, through June 20, 2020.

Methods: Responding to official public health and clinical guidance, team-based systematic structural changes were implemented in a large, integrated health system to reorganize and transition delivery of care from office-based to virtual care platforms.