ICT for All: Where Do We Stand?

Although its importance is undeniable, designing in a more inclusive way is not yet fully adopted in the field of design and planning, whose reference continues to be the standard man. An approach which not only excludes people with disabilities, but also other categories that diverge from the physical and cognitive characteristics of the standard human model, such as women, the elderly, and children. This problem affects different contexts and can be observed especially in the area of Information and Communication Technologies (ICTs), which are often designed without taking into account the peculiarities that distinguish these categories of users.

Gathering Travel Needs and Preferences to Customize Truly Inclusive Experiences. The Case Study of the Interreg E-Chain Project.

Accessibility is a central element of any responsible and sustainable tourism policy: it is both a human rights imperative, and an exceptional business opportunity, as mentioned by UNWTO Secretary-General Taleb Rifai. Accessible tourism for all is not only about providing access to people with disabilities, but also addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating a safer environment for employees at work. It must also be considered that accessible tourism benefits everyone: as more individuals enjoy the opportunity to travel, the tourism industry gets more visitors, longer seasons and new incomes.

Plans for the Removal of Architectural Barriers (PEBAs) from a UD Perspective. An Interdisciplinary Process in the Italian Region Friuli Venezia Giulia.

It is more than thirty years since the Italian Law introduced the Plans for the Removal of Architectural Barriers (PEBAs). However, their implementation by municipalities is still limited, and accessibility is often understood as the result of the elimination of single physical obstacles, rather than the development of interconnected systems of urban spaces and collective equipment that are usable and inclusive according to Universal Design (UD) criteria. Since 2018, the Italian Friuli Venezia Giulia Autonomous Region has started a collaboration with the Universities of Trieste and Udine, in order to bring UD at the core of the implementation of the Regional Law no.

Accessible-to-All Cities. A Project of Networking Italian Experiences to Raise Awareness and Promote Universal Design.

In 2016 the Italian National Institute of Urban Planning (INU) launched the project Accessible-to-all Cities, aimed at fostering the creation of an inclusive environment for improving universal accessibility to places and services at both scales of the city and the territory, by networking accessibility good practices and stakeholders from all corners of the country. Since then, a community of public and private subjects gathered by INU has been established and growing, sharing experiences, problems and solutions. Through the organization of dozens of meetings, seminars, workshops, conference sessions and webinars, more than 200 experiences developed in Italy have been collected, including studies and research, public policies, projects and actions, both material and immaterial, concerning the overcoming of different kind of barriers: physical, sensory, perceptive, intellectual, cultural, social, economic, health and gender.

Tools to Upgrade Facilities for All: How to Improve Business Dealing with Tourism.

Providing quality services to any traveller requires constant efforts to ensure that tourist destinations, products, and services are accessible to all people, regardless of their health condition, physical limitations, gender, origin, age. This entails a collaborative process among all the interested parties: administrators, tourist agencies, tour operators, and end users, who expressing their points of view can objectively contribute to reach shared and effective solutions. A single visit destination can involve many factors, including access to information: the project A Region for All, promoted by Promoturismo FVG in collaboration with CRAD FVG and the University of Trieste, focused on this issue.