In the hospitality industry, revenue management is vital for the sustainability of the business. Powering this strategic concept is the occupancy rate (OR) forecast. Predicting occupancy of the hotel is essential for managers' decision-making process as it gives an estimate of the future business performance.
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March 2023
As part of continuous process improvements to teaching and learning, the management of tertiary institutions requests students to review modules towards the end of each semester. These reviews capture students' perceptions about various aspects of their learning experience. Considering the large volume of textual feedback, it is not feasible to manually analyze all the comments, hence the need for automated approaches.
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