Identifying health-system pharmacy operational process categories and corresponding tasks across a diverse health system using a modified Delphi process.

Purpose: The purpose of this study was to identify and build consensus on operational tasks that occur within a health-system pharmacy.

Methods: An expert panel of 8 individuals was invited to participate in a 3-round modified Delphi process. In the first round, the expert panel independently reviewed an initial list and provided feedback.

Development of a system-wide pharmacy operational weighted workload model at a large academic health system.

Purpose: The purpose of this study is to develop a standard operational and distributional weighted workload model that is applicable across an integrated, diverse healthcare system. This model aims to not only demonstrate the operational intensity of pharmacy practice but also to inform opportunities to decrease waste, increase efficiency, facilitate growth, and demonstrate value across operational and distributional pharmacy services.

Summary: Time studies were conducted at 8 hospitals within the UNC Health system to objectively measure time spent within each operational process in order to create a system-wide weighted workload model.