Emotions are powerful tools through which formal leaders influence their followers, whether by overt emotional displays or deliberate attempts to regulate their own and others' emotions. This raises the following question: Can the strategic effort to regulate others' emotions help team members emerge as informal leaders? This work demonstrates that extrinsic emotion regulation-a goal-directed action aimed at regulating team members' emotions-can enable individuals to rise to informal leadership positions. We hypothesize that team members who improve group emotions emerge as informal leaders.
View Article and Find Full Text PDFPeople tend to evaluate information from reliable sources more favourably, but it is unclear exactly how perceivers' worldviews interact with this source credibility effect. In a large and diverse cross-cultural sample (N = 10,195 from 24 countries), we presented participants with obscure, meaningless statements attributed to either a spiritual guru or a scientist. We found a robust global source credibility effect for scientific authorities, which we dub 'the Einstein effect': across all 24 countries and all levels of religiosity, scientists held greater authority than spiritual gurus.
View Article and Find Full Text PDFThe shift to working from home, which has intensified due to Covid-19, increased our reliance on communication technology and the need to communicate effectively via computer-mediated communication and especially via text. Paralinguistic cues, such as repeated punctuation, are used to compensate for the lack of non-verbal cues in text-based formats. However, it is unclear whether these cues indeed bridge the potential gap between the writer's intentions and the reader's interpretations.
View Article and Find Full Text PDFRisk-taking can fuel innovation and growth, but it can also have devastating consequences for individuals and organizations. Here we examine whether risk-taking affords social-hierarchical benefits to risk-takers. Specifically, we investigate how risk-taking influences perceived dominance, prestige, and the willingness to endorse risk-takers' leadership.
View Article and Find Full Text PDFWhen it comes to evaluating emotions as either "good" or "bad," everyday beliefs regarding emotions rely mostly on their hedonic features-does the emotion good to the person experiencing the emotion? However, emotions are not only felt inwardly; they are also displayed outwardly, and others' responses to an emotional display can produce asymmetric outcomes (i.e., even emotions that feel good to the displayer can lead to negative outcomes for the displayer and others).
View Article and Find Full Text PDFIntroduction: Queues are inherent to service encounters, as it is not always possible to provide service to all clients at the exact moment they request service. Queues involve waiting for a service in a specific place that might also be crowded, they obstruct the client's' goal of receiving service, and at times lead clients to mistreat service providers and in extreme cases even attack them violently. We show, in a hospital setting, that perceived predicted future wait and load can buffer the causes of violence towards service staff.
View Article and Find Full Text PDFPeople may express a variety of emotions after committing a transgression. Through 6 empirical studies and a meta-analysis, we investigate how the perceived authenticity of such emotional displays and resulting levels of trust are shaped by the transgressor's power. Past findings suggest that individuals with power tend to be more authentic because they have more freedom to act on the basis of their own personal inclinations.
View Article and Find Full Text PDFSports games are inherently emotional situations, but surprisingly little is known about the social consequences of these emotions. We examined the interpersonal effects of emotional expressions in professional baseball. Specifically, we investigated whether pitchers' facial displays influence how pitches are assessed and responded to.
View Article and Find Full Text PDFBackground. Anger manifestations in emergency departments (EDs) occur daily, interrupting workflow and exposing staff to risk. Objectives.
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