A snapshot of medical care quality: health professional and patient satisfaction.

Objective: The aim of this study was to estimate health professional and patient satisfaction and to identify some of the factors that could impinge on health professional satisfaction.

Methods: A comparative cross-sectional study type survey was carried out at the outpatient setting from healthcare units at the Instituto Mexicano del Seguro Social. Two different questionnaires were employed: one to measure work satisfaction of health professionals (n = 797); and the second, to measure the satisfaction of patients (n = 948) with the quality of medical care received.