The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review.

Background: Patient experience is a complex phenomenon that presents challenges for appropriate and effective measurement. With the lack of a standardized measurement approach, efforts have been made to simplify the evaluation and reporting of patient experience by using single-item measures, such as the Net Promoter Score (NPS). Although NPS is widely used in many countries, there has been little research to validate its effectiveness and value in the healthcare setting.

Update on the inaugural Sydney Diabetic Foot Conference 2013.

The first International Diabetic Foot Conference in Australia was hosted at Liverpool Hospital in Sydney during May 30-31, 2013. In response to the growing diabetes epidemic globally and more locally to Australia, the conference provided the perfect bridge for interaction between the multidisciplinary team members involved in diabetes care and the opportunity to assimilate the most up-to-date evidence-based medicine from some of the most respected researchers in the field.

"Others had similar problems and you were not alone": evaluation of an open-group mutual aid model in cardiac rehabilitation.

Background: Dealing with psychological and social issues is an important aspect of comprehensive cardiac rehabilitation (CR) programs.

Study Aim: This study aims to evaluate the use of an open-group mutual aid model facilitated by a social worker and occupational therapist in a secondary prevention CR program.

Method: A mixed-method study, using questionnaires, focus group data, and reflective interviews of group facilitators, was used to evaluate the program.