Health care quality from the patients' perspective: a comparative study between an old and a new, high-tech hospital.

Purpose: Previous studies show that the hospital environment and the behavior of health care personnel may predict patients' perceptions of care quality. The aim of the study was to explore changes in perceived care quality from the patients' perspective (QPP) when hospital services are relocated from an old to a new high-tech hospital and to describe what is important for patients in the high-tech hospital.

Patients And Methods: A comparative cross-sectional design was used.