Medical student perceptions and experiences of incivility: a qualitative study.

Background: Incivility is rude, dismissive or aggressive behaviour in the workplace. Rates of incivility are increasing in healthcare settings, with minority groups at greatest risk. Medical students are particularly vulnerable to incivility whilst on clinical placements, with detrimental consequences on students' learning and mental health.

Fifteen-minute consultation: Recognising and addressing rude, undermining and bullying behaviour.

We set ourselves very high standards at work and when there is a sense that somehow we have failed, we are left feeling disappointed and frustrated. We all set very high standards for ourselves. When those feelings are exacerbated by the embarrassment of a public dressing down, especially if there isn't an opportunity to explain just how difficult the situation had been, we are left feeling angry and let down.

A cross-sectional audit of the risk of burnout among senior medical staff in a UK district general hospital.

Objective: The objective was to assess burnout in senior hospital doctors (consultants and staff grade, associate specialist and specialty (SAS) doctors) within a UK-based NHS district general hospital (DGH).

Method: A web-based survey was created using the validated abbreviated Maslach Burnout Inventory (aMBI) with consultants and SAS doctors in a DGH.

Primary And Secondary Outcome Measures: We measured scores on aMBI subscales: depersonalisation, emotional exhaustion, personal accomplishment and efficacy.

Maintaining compassion and preventing compassion fatigue: a practical guide.

Compassion is innate in us as human beings. Compassion can be defined as a deep awareness of the suffering of another individual, coupled with the wish to relieve it. It has been increasingly topical, recently, in situations where an apparent breathtaking absence of compassion has allowed great harm to come to patients.

Therapeutic clowning in paediatric practice.

Over the past 30 years, there has been much research into the health benefits of humour and laughter. Although often viewed very positively, rigorous evaluation of the therapeutic effect of clowning is complex. Clowning is a multi-modal intervention, which may have an impact on medical conditions, procedures, family functioning and health care teams.

Current practice with regard to 'seeing adolescents on their own' during outpatient consultations.

Unlabelled: Adolescence is a time of many changes with growing independence, emotional and physical changes. It is essential that we as health care professionals are proactive in ensuring good communication and confidentiality in adolescent consultations.

Objective: To understand our practice in this area of communication and confidentiality with adolescents.

Mobile phone use on a young person's unit.

Aims: To ascertain information about the use of mobile phones on a young person's hospital unit and to obtain the views of nursing staff and young people about the benefits of their use.

Methods: A qualitative study using a pre-piloted questionnaire was given to 50 young people admitted consecutively to the young person's unit of district general hospital in a four-week period. A separate questionnaire was given to nine members of the nursing team over the same time period.

Copying letters to children and parents: audit and survey of nurses' views.

Aim: To discover whether community children's nurses and other members of the multi-disciplinary team had changed their practice in the light of the 'copying letters' initiative recommended by the Department of Health and to seek their views on the process.

Method: A documentary analysis of the notes was undertaken on 30 sets of notes chosen at random from the community children's nursing team's caseload and the total number of letters in each child's notes was retrospectively recorded for periods before and after the implementation of the 'copying letter initiative'. In addition, 14 community children's nurses were interviewed about their communication practice.