The Influence of Emotional Labor of Service Employees on Customer Service Misbehavior and Repurchase Intention: The Role of Face.

Purpose: The purpose of this study is to investigate whether the emotional labor of service employees affects customer service misbehavior and repurchase intention and to explore the mechanism and boundary conditions.

Methods: We collected a total of 252 pairs of employee-customer valid matching data and used SPSS 24.0 and Mplus7.