Using lean Six Sigma to improve hospital based outpatient imaging satisfaction.

Within the hospital based imaging department at Methodist Willowbrook, outpatient, inpatient, and emergency patients are all performed on the same equipment with the same staff. The critical nature of the patient is the deciding factor as to who gets done first and in what order procedures are performed. After an aggressive adoption of Intentional Tools, the imaging department was finally able to move from a two year mean Press Ganey, outpatient satisfaction average score of 91.

Motivator-manager.

The radiologic career field has undergone radical changes in technology, regulatory compliance, and customer expectation.These changes often require dramatic alterations to processes,which can break down communication, create stress, and have a negative effect on department productivity. Motivation itself is a frequently analyzed and reported topic in professional publications.

Console to council: challenges facing new radiologic managers.

Succession planning is a critical component to ensuring the continual, smooth operation of an organization. An aim of this article is to help current managers inspire staff, like the radiologic technologist, to begin training for a position in radiology management today. This paper discusses the assumptions made when a technically competent radiographer is promoted to the role of manager.