Introduction: To investigate the understanding and practice of person-centred care by health care professionals and support staff at a cancer centre and to learn how patients and family members understand and experience person-centred care.
Methods: The study was conducted in two phases. Phase 1 used large wall mounted posters and marking pens in public areas of the cancer centre to gather comments from staff, volunteers, students, patients, family members, and visitors to answer the question, "What does person-centred care mean to you?" Phase 2 used a six-question, open-ended, paper-based questionnaire for staff and patients.