Publications by authors named "Andry Alamsyah"

Article Synopsis
  • Indonesia's State Electricity Company (PLN) is modernizing its business processes to improve efficiency and service quality in response to complex customer expectations in the digital economy.
  • To better understand customer feedback, PLN is utilizing Natural Language Processing (NLP) methods, specifically Latent Dirichlet Allocation (LDA), to analyze large volumes of social media data and identify prevalent topics.
  • The study also adapts the e-ServQual and e-RecServQual methodologies to propose personalized solutions for identified challenges, enabling PLN to implement data-driven decision-making and promote sustainability.
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The decentralized approach of blockchain technology has resulted in innovations across various industries, including finance which is facing challenges due to the rise of decentralized finance (DeFi) in the market. Decentralization improves business processes and spurs product innovation through increased transparency and removing intermediaries. A taxonomy created through a literature review outlines the four dimensions of these advancements: key drivers, products, benefits, and emerging threats.

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A Train Control and Monitoring System (TCMS) is a vital part of monitoring sensors in a train. The data output of sensors is sent wirelessly to the data server for monitoring. However, as the wireless channel used to send the data is a shared public network, the transmitted data are prone to hackers and attacks.

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: The Malaysian government reacted to the pandemic's economic effect with the Prihatin Rakyat Economic Stimulus Package (ESP) to cushion the novel coronavirus 2019 (COVID-19) impact on households. The ESP consists of cash assistance, utility discount, moratorium, Employee Provident Fund (EPF) cash withdrawals, credit guarantee scheme and wage subsidies. A survey carried out by the Department of Statistics Malaysia (DOSM) shows that households prefer different types of financial assistance.

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