Background And Objectives: Follow-up on results of inpatient tests pending at discharge (TPAD) must occur to ensure patient safety and high-quality care continue after discharge. We identified a need to improve follow-up of TPAD and began a quality improvement initiative with an aim of reducing the rate of missed follow-up of TPAD to ≤20% within 12 months.
Methods: The team used the Plan-Do-Study-Act method of quality improvement and implemented a process using reminder messages in the electronic health record.