Objectives: to develop and assess a nursing care protocol for critically ill users with tracheostomy under mechanical ventilation.
Methods: a methodological study, developed through two phases, guided by the 5W2H management tool: I) target audience characterization and II) technology development.
Results: thirty-four nursing professionals participated in this study, who presented educational demands in relation to care for critical users with tracheostomy, with an emphasis on standardizing care through a protocol and carrying out continuing education.