[Nursing care responsiveness from the client's view].

The expectation that individuals have when admitted to hospital, and their perception of the care they receive while in hospital, are aspects that define their level of satisfaction. Thus, the concept of responsiveness arose in the field of health evaluation. The objective of this study is to measure the responsiveness of nursing care from the client's point of view at a medical-surgical unit of a public university hospital, by means of an instrument that examines two categories, Expectations and Perceptions.

[Conceptions of nurses from a public university hospital regarding the cost management report].

This exploratory-descriptive study was performed with a qualitative approach, on the theoretical construct in the field of phenomenology, with the objective to identify the understanding of nurses of a public university hospital regarding the cost management report. Data collection was performed from August of 2009 to March of 2010, with 59 nurses, and consisted of three guiding questions: What is the meaning of cost management? How do you use the cost management report? What is the contribution of cost management reports? Results showed that nurses do not use this report in their practice, because they focus on the care issues, and justify this by the fact that they did not receive academic training in relation to cost management and also because they do not understand the report. The report, however, though little explored, contributes with the practice of nurses who hold a management position, in terms of cost management and control.

[The development of an instrument to assess nursing care responsiveness at a university hospital].

Responsiveness is a quality indicator presented by the World Health Organization in the field of health evaluation. Therefore, the objective of this study was to develop an instrument to evaluate the clients' opinions regarding the responsiveness of the nursing service of a public university hospital. The research was developed in the following stages: developing the instrument based on a literature review, apparent validation, applicability test and pilot test.