Nursing workers health and patient safety: the look of nurse managers.

Objective To understand the perception of nurse managers about the relationship between nursing workers health and patient safety. Method A qualitative survey was conducted using the social phenomenology approach of Alfred Schütz, accomplished through individual interviews with nine nurse managers from five Brazilian university hospitals. Results Nurse managers' perception of the relationship between nursing workers health and patient safety was evidenced in the following categories: "The suffering to balance workers health and patient safety" and "Interventions in everyday work life".

[Theoretical background for the construction and establishment of quality indicators in health].

The indicators integrate a number of important tools to evaluate and monitor quality of a service, concerning access to effectiveness, efficacy, confidence and completeness of work processes, which can be a valuable practice to assess health services. Thus, the aim of this study is to describe the elements of this construction and to establish indicators. Consequently, theoretical background of various specialists and organizations were adopted, in order to discuss quality issues and evaluate health services.